Return & Refund Policy

1. All Sales Are Final

All purchases are final. We do not accept returns or offer refunds or exchanges for change of mind, taste preference, or any reason other than the package arriving damaged. This includes discounted or “Sale” products, gift cards, and wholesale or event orders.

2. Damaged Items

If your package arrives damaged, you are eligible for a replacement or store credit under the following conditions:

• Timeframe: Contact us within 7 days of delivery.
• Proof: Email hello@healthysips.ca with your order number and photos clearly showing the damage to the package and/or product.
• Do Not Reject Deliveries: Please accept the delivery even if the package looks damaged, and report the issue to us afterward — do not refuse the shipment at the door.

Once your claim is reviewed and approved, we will provide a replacement or store credit. We do not issue cash/original-payment refunds except at our discretion.

3. Missing or Incorrect Items

If you received the wrong item or are missing a product from your order, contact us within 7 days of delivery so we can correct the error at no additional cost to you.

4. Processing Time

Once a damage claim is approved, please allow 10–14 business days for a replacement to ship or for store credit to be issued.

5. Shipping Protection

To ensure your order is protected against loss, damage, or theft in transit, we recommend adding optional shipping insurance at checkout where available. By declining this coverage, you assume responsibility for the shipment. We will make every effort to assist in locating a shipment or communicating with the carrier, but cannot guarantee replacements or credit for uninsured orders beyond the damage policy above.

6. How to Report an Issue

Email hello@healthysips.ca with your order number, a description of the issue, and photos where applicable. We aim to respond within 1–2 business days.